Why is it strongly suggested for me to provide pictures when lodging a warranty case?

We strongly suggest providing pictures of the fault / issue you are experiencing when lodging a warranty case. Please understand that these pictures allow us to visually identify, diagnose and resolve warranty issues reported quickly and efficiently (as well as this process being in accordance with our warranty and returns procedures of our terms and conditions) Once again, we strongly suggest providing pictures of the fault / issue you are experiencing when lodging a warranty case. To lodge a warranty claim please contact us