What day & time will it be delivered? What if I'm not at home for delivery? Can your couriers phone ahead?

Most of our items are sent via Australia Post eParcel. Although they aren't able to phone ahead before a delivery is made, if nobody is at home to sign for your item, that's no problem. In this situation, a note will be left in your letterbox. Your post office will then hold the item for one month so you can pick it up.

For certain heavier and larger items are sent via a courier service such as Toll IPEC or Allied Express couriers - if you aren't at home, a note will be left so that you can arrange an alternate dropoff time. As we cannot control and guarantee the delivery time from our shipping company, we cannot advise you when the item will be delivered to your shipping address. However, if no one is at home when the item is attempted to send, our courier will left a card for you to organize a pick-up.

Please kindly be aware our shipping policy as follows: Once an order has been dispatched, the customer will be issued with tracking / consignment details for the parcel(s) delivery by the associated freight carrier. It is the customers responsibility to track the parcel with Australia Post eParcel , Toll IPEC Couriers (or other) and identify if any failed delivery attempts by the freight carrier have occurred. In the event of failed delivery attempts, it is the customers responsibility to make contact with the freight carrier in response to the attempted delivery cards left and organise for a suitable delivery day and time for successful delivery. In the unlikely event that the parcel is returned to us, the parcel will not be re-dispatched until postage has been repaid by the customer to cover the cost of sending the parcel again. If the customer does not wish to repay for postage for re-dispatch of their order they have the option to cancel their order and receive a full refund for their order less a $15 restocking fee and less postage costs associated with the rejected return of the parcel back to FactoryFast.com.au.

Many thanks for your purchasing with us.