How do I lodge a warranty case?

FactoryFast.com.au has a strong focus of providing our customers a self-service warranty application process. We strongly suggest providing pictures of the fault / issue you are experiencing when lodging a warranty case.

Please understand that these pictures allow us to visually identify, diagnose and resolve warranty issues reported quickly and efficiently (as well as this process being in accordance with our warranty and returns procedures of our terms and conditions).

Once again, we strongly suggest providing pictures of the fault / issue you are experiencing when lodging a warranty case. Using our Warranty and Return Centre we will endeavour to process your request within 2-3 working days. To lodge a warranty case simply go to; https://www.factoryfast.com.au/contact