At least one parcel has not arrived yet - what do I do?

Our items are sent in individual packages for tracking purposes and sometimes from multiple locations. For you, this means that although we sent them at the same time, there can be a delay in receiving all parcels from your order. If at least 10 working days have passed since your order was placed, and you still have not yet received all packages, please call the freight company which your were advised and quote your tracking details to have this tracked. If by Australia Post - check if your local post office is holding a parcel for you as we often find that Australia Post simply don't leave a note advising you a parcel is awaiting pickup. If 10 working days have passed, you have tried the above, and you still have not yet received your parcel - then please contact us and we will be more than happy to assist and investigate on your behalf.