Support Center ยป Knowledgebase
Submit a Ticket
If you can't find a solution to your problems in our knowledgebase, you can fill in the fields below with as much detailed information as possible and send it to our support personnel.

Select Department
You have to select the department.
General Information
Full Name: *
You have to enter your full name.
Email: *
You have to enter your email address.
Order Status
FF Order #: *
FactoryFast order number
You have to enter order number.
Your Payment Type: *
How did you pay?
You have to select the payment type.
Bank Deposit Details:
Mandatory Details Required (Date paid, Amount paid, Referance details left)
Cheque / Money Order Details:
Mandatory Details Required (Date sent, Amount paid, Address Posted, Cheque / Money Order Number)
Postage and Shipping
Enquiry Type: *
Please select & specify further in the box below
You have to select enquiry type.
FactoryFast Order #: *
Please enter
You have to enter FactoryFast Order number.
general and product
Product Description: *
If product-related; copy-paste product title here
You have to enter product description.
Drop Shipping Enquiries
Phone Number:
Enter a suitable contact number
You have to enter contact phone number.
Bulk Wholesale Purchases
Bulk Purchase Size: *
Please select one
You have to select bulk purchase size.
Postcode for delivery: *
Enter 4 digit postcode
You have to enter postcode for delivery.
Product Description: *
Please copy-paste the product title(s) here for those you are enquiring about.
You have to enter product description.
Wholesale / Supplier Enquiry
Business Name:
Phone Number:
Location: *
You have to enter your location.
Website:
Brand Name(s):
Product Category: *
You have to enter product category.
Product Description: *
Please specify and/or upload a product catologue
You have to enter product description.
Order Status
FF Order #: *
FactoryFast order number
You have to enter order number.
If you wish to contact us via phone please feel free to call us regarding your warranty issue on 02 8068 4109, but please ensure you also submit the warranty ticket

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