Please note that both your email
address and password are CASE SENSITIVE meaning that your keyboards
'Caps Lock' key or holding down the 'Shift' key may be affecting
things. If you are having still having problems after trying again, please choose forget password at www.factoryfast.com.au/account/login or simply contact us so we can assist.
If your email address has already
changed or you have a new one, you may just simply register it anew.
As all sales transactions are recorded under the details that are being used by our customers at the time of purchase, we are unable to simply make the changes as that will impact the sales/transaction history.
We encourage all customers to check
their order quantity, items ordered, delivery address, and other
relevant information before completing checkout to avoid any
disappointment due to the wrong order being placed.
After an order
has been paid, your order is put into our system where our automated
dispatch process begins so depending on the time that we receive an
enquiry to cancel, we may not be able to stop the dispatch. Please
also note that as per our terms and conditions, we are unable to
refund cancelled orders in full once they have already been processed.
The FactoryFast.com.au shopping cart
allows you to change the quantity of units in your cart, as well as
the ability to remove an item for your shopping cart all together. To
change the number of items in your shopping cart, simply change the
number then click the enter on your keyboard. This will
refresh the page and update the cart to the correct quantity of items
you wish to purchase. If you want to remove any product from your
checkout, all you need to do is select the REMOVE button. The product will be completely removed.
If your order status appears as
'Processing', this usually means that either our accounts team has
not yet been able to locate or verify your payment, or more rarely,
that our system has automatically flagged your order for security
reasons (e.g. when your order is made through an IP address from an
Generally speaking, if your order is still shown
'Processing' 2-4 days after your purchase date, that is very likely
your payment has NOT been successfully verified and paid into our
account. Kindly send your payment details by simply emailing us at email@example.com
First, kindly check the dispatch email
we sent to see if there are multiple consignments for the delivery of
your order. Please also check the tracking website link to see if
there is still an outstanding delivery that is yet to be made. This
email is automatically being sent once your order has been marked as
dispatched (ie. shipped to you).
To help us serve you better, please
also ensure that all your details are correct when placing your order
and ensure that you are checking your correct email address for
updates (as you may have more than one). If you still have not
received your items within 7 days of it being shipped, please do not
hesitate to contact us.
We are only able to offer refunds
(minus corresponding costs/fees) in certain cases on a case-by-case
basis depending on the individual circumstance
If you don't wish to keep a
purchase, you may want to try reselling it online or on social media
selling platforms. Many of our buyers are reporting great success
with buying items and then reselling them for profit.
Whilst regretful, please understand
that this is not deliberate and that sometimes a product is supplied
to us incorrectly, with some parts missing from the box.
If there is a part missing, please
contact us so that we can offer our assistance by emailing us a warranty
and we will do our best to rectify the issue and send replacements.
We are extremely sorry for any errors
we might have made in packing your order. We will do our best to fix
any mistakes quickly at no cost to you. If an item is missing, we can
send that item out and if an item is not what you ordered, we will do
an exchange. Please use the email us to get in touch with us so
that we can help out straight away firstname.lastname@example.org
Because we deliver our items directly from our warehouses to your doorstep, we currently do not have the facilities to accommodate in house tests or viewings of products in our listings. Just think, why pay someone else to do something that you can do yourself? With a little bit of your own research, and our detailed, authentic, no frills product listings, you'll know exactly what you're looking for and be less likely to spend on something you might not want later on!
And if there are product information that you require but are not posted on the listings, just contact us so we can assist.
You are free to copy the information with the photos as posted on
our website then simply register as a FactoryFast.com.au member by
going here: www.factoryfast.com.au/account/login. From here, you will
be able to place your orders (under your account) and have them
shipped to your customers' address.
Should you have specific requirements depending on your sales
platform or if you have your own website, simply send us a request at
email@example.com so we can assist.
If you can kindly provide the item's link and the exact
functionality/detail that you want to find out about, we're more than
happy to provide the information you require. Simply send us a
message at https://www.factoryfast.com.au/contact.
All product listings include all the relevant information that we
receive from our suppliers for a given product. However, if you still
need specific details, you are more than welcome to contact our
customer service department directly.
Please copy and paste the product URL link from our website into
our contact form, and then we will do our best to get the information
that you require.
We wish you the very best in building your business, similar to what we have done for countless other Australian businesses. We are happy for you to use our product images and descriptions when reselling / dropshipping items.
Should you have specific requirements, depending on your sales platform or if you have your own website, simple send us a request via email at firstname.lastname@example.org so we can assist.
Our products are typically dispatched from our
warehouse within 1-2 business days of your payment being received.
Please allow up to 15 working days for our delivery partners to
deliver your item once it has been dispatched (depending on the
location), although the following estimated shipping time frames is a
For all FactoryFast.com.au orders, we will notify you
by e-mail to your registered email address once your order status has
changed. This email will contain all details of the order shipping
information including the courier website tracking link where you
can monitor the status of your freight/s.
Each parcel carries a bar-coded shipping label, which
is scanned at several points during the delivery process. This will
usually happen the evening your parcel is dispatched or early next business day. Once scheduled for delivery, the local parcel contractor in your
area will deliver your freight and on delivery a signature is
required if someone is home. If no one is at the delivery address to
receive the parcel but there is a safe spot, the driver will simply
leave your item for you but if there is none, a card will be left
advising that the parcel can be collected from the indicated post
office that will be updated on your tracking link.
Similar to our other courier, it can be checked via
the Hunter Express tracking website link that we will send via email
or by tracking your consignment number at
On the date of the scheduled delivery, the assigned
agent in your area will deliver your freight and on delivery a
signature is required. If no one is at the delivery address to
receive the parcel, the driver will leave a note indicating either a
phone number or email address where you can contact them back to
kindly check the dispatch email we sent to see if there are multiple
consignments for the delivery of your order. Our items are sent in
individual packages for tracking purposes and sometimes from multiple
locations. This means that although we sent them at the same time,
there can be a delay in receiving all parcels from your order. Please
also check the tracking website link/s to see if there is still an
outstanding delivery that is yet to be made. This email is
automatically being sent once your order has been marked as
dispatched (ie. shipped to you).
least 7 working days have passed since your order was placed and
there are still no updates on the tracking websites, then please
contact us and we will be more than happy to assist and investigate
on your behalf.
small items are sent via Australia Post eParcel. Although they aren't
able to phone ahead before a delivery is made, if there is a safe
spot in the property, it will be left by the driver as our connotes
have a safe drop feature. If there is none, a note will be left in
your letterbox and your post office will then hold the item for a
limited time so you can pick it up.
our larger items, we use Hunter Express. If you aren't at home, a
note will be left so that you can arrange an alternate drop-off date.
As we cannot control and guarantee the delivery time from our
courier, we cannot advise when the item/s will be exactly delivered.
kindly be aware that as we ship via standard shipping only, call
before delivery is not included in our connotes.
also ensure to track your freights via the tracking links that weill
be sent to your registered email address to identify any failed
delivery attempts or issues. In the event of failed delivery attempt,
it is the customers responsibility to make contact with the freight
carrier in response to the notes left and organise for a suitable
delivery day. In the unlikely event that the parcel is returned to
us, the parcel will not be re-dispatched until postage has been
repaid by the customer to cover the cost of resending the parcel
again including that of the courier return fee. If you do not wish to
have the order redispatched, we will refund your payment minus 15%
restocking fee and courier return charge.
thanks for your purchasing with us and for your understanding.
it takes 24-48 business hours after dispatch date for our shipping
companies to upload the online delivery status. If you still cannot
see the status after then, please contact us and we will help you
locate your parcel.
ship to every corner of the Australian continent, except for
over-sized items due to our courier's limitation.
simply go to the desired product, add it to your cart, and on your cart page enter your 4 digit postcode and
click the refresh button (or by clicking "Enter" key once)
- this will then refresh the postage amount to the correct amount for
that product to your specific postcode.
We offer a $5 discount for every additional item after your first item.
are unable to offer a fixed delivery date of our freights as it is
our third-party couriers who schedules the deliveries.
understand that this may prove frustrating for customers looking to
place an order and receive it in time for a birthday, wedding date,
or special occasion and that is why we strongly urge all our
customers to order as early as possible. This is also to ensure that
you have plenty of time to check the item/s and give allowance in
case there are courier delays or warranty issues. Through this, you
are well-prepared when the occasion comes and that you have the
complete and good-quality product that you ordered.
other online shopping sites – yes, we can hold your order from
being dispatched for a maximum of two weeks.
simply complete your order and once your FactoryFast.com.au order
number has been received, contact us immediately with the specifics
of your requested delivery time frame. We will hold the item until
the date you instructed us to ship them out. However, we cannot
guarantee a specific delivery date given that many things are outside
of our control including the courier scheduling of delivery runs.
Generally, our standard shipping covers deliveries to the door (ground floor of your residence) only by a single delivery driver. Should your item be of a large or oversized nature, you will need to provide assistance to the driver. Two-man deliveries required due to your inability to assist is a different type of service - and couriers will normally charge additional payment for these.
has a strong focus of providing our customers a self-service warranty
application process. We kindly ask to provide pictures of the fault/s
when lodging a warranty case. And if the nature of the issue is
mechanical, videos are necessary so we can see the problem/s.
understand that these pictures or videos allow us to visually
identify, diagnose and resolve warranty issues reported quickly and
efficiently - as well as this process being in accordance with our
warranty and returns procedures of our terms and conditions.
will endeavour to process your requests as soon as possible. To lodge
a warranty case simply email us at email@example.com. Please ensure to add all photos to the email and have your order number in the subject
the product is not as described, kindly send us details with photos
specifying how the item is different from what is advertised so we
can offer the best resolution.
you only wish to return as you have changed your mind, kindly contact
us too as we maybe able to consider the request if the product's
condition is brand new and can be re-sold. Just kindly note that this
will be considered as an order cancellation and that fees may apply
as deduction to your refund – https://www.factoryfast.com.au/terms.
hope that our customers can understand that pictures and/or videos
allow us to visually identify, diagnose and resolve warranty issues
reported quickly and efficiently. This process, being in accordance
with our warranty and returns process in our terms and conditions,
was designed to reduce our customers effort. As photos and videos can
easily be sent via email, you need not go through the hassle of
returning the product, wait for it to be received by us, then have an expert physically test
have had countless customers over time report similar issue with our
products so we are here to assist.
provide us with specific information on the assembly steps you are
having problems with and if possible, associated supporting photos.
We will do our best to provide you with further instructions or
missing steps so all you have to do is contact us.
We endeavour to offer resolutions within 48 business hours upon receipt of all the details (description, photos, and/or videos) needed to review each case.
Depending on the nature of the concern and the departments involve, some cases though can take longer than our target time frame but we commit to ensure that our customers are provided with constant updates all through out the review process.
FactoryFast.com.au is a safe and secure site where you can make
purchases while keeping unscrupulous parties away from your personal
information. Our website and database, where all personal information
is stored, is protected by SSL technology. When you enter your details into the
shopping cart and checkout section of our website, you will notice a
padlock icon at the bottom of your browser window. This signifies
that all information entered is encrypted and protected.
Simply contact our phone (1300 760 441) or chat support team and we are more than happy to assist you in submitting your order. We are available Monday to Friday (except public holidays) from 9am to 5pm EST.
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